Refunds & Exchanges
We are happy to refund or replace a product within 14 days of purchase if the product is faulty or if we’ve made a mistake in filling your order.
We don’t offer refunds if you have changed your mind or have purchased the wrong product. We will however offer an exchange or a store credit for a book (exludes gifts, accessories and bags) where there is proof of purchase, and the book is returned in its original saleable condition within 14 days of purchase.
If you need to make a return or exchange, please email hello@picturesandpages.com.au.
Gift Vouchers
Gift vouchers purchased after 1 July 2023 are valid for 3 years from the issued date.
Unfortunately, gift vouchers purchased from the previous proprietors before 1 July 2023 cannot be redeemed.
Online Payments
Our online credit card transactions are processed securely by eWAY (www.eWAY.com.au). Your credit card details are not stored on our site and are provided directly by you to eWAY. Your complete credit card number cannot be viewed by Pictures & Pages or any outside party. eWAY is a Level 1 PCI DSS compliant service provider and is an authorised third-party processor for all the major Australian banks.
Delivery
When ordering online you will receive an email confirmation from us. Your order will then be sent via Australia Post within 2 business days. Estimated delivery times are based on those supplied by Australia Post and may vary according to your location. Where an item is unexpectedly unavailable or delayed, we will do our best contact the customer with any updates.
Once items are dispatched with Australia Post we cannot be responsible for lost, stolen or delayed packages but we will endeavor to track packages where possible.
If you have any enquiries about a delivery, please email hello@picturesandpages.com.au.
Privacy
We value our customers privacy and understand the importance of keeping personal information secure.
To process your purchase, we may collect and store your name, address, phone number and email address. We do not pass on these personal details to any third parties.
Credit card transactions are processed securely, and we do not store any of this information.